HANCOCK COUNTY — A faulty router at NineStar Connect’s Maxwell facility off Ind. 9 took all of its Internet, cable television and phone service offline for approximately two hours Friday afternoon.
The outage affected the company’s entire network, which numbers in the thousands of customers. That included offices in the Hancock County Courthouse and an untold number of businesses and residential customers.
The outage began about 12:30 p.m. Friday, when the company’s main router to the Internet “fluttered,” or switched on and off repeatedly, said Michael Burrow, NineStar’s vice president and general counsel.
“Had (the router) just failed, NineStar’s redundant devices would have taken over and service would not have been lost,” Burrow said in a statement.
“Because it fluttered, the fail-over systems did not sense a failure and did not take over for the malfunctioning router,” Burrow wrote.
Christa Riggs, the co-operative’s marketing coordinator, said technicians had to replace a “hardware chassis” whose failure cut off service.
“We’re trying to do what we can to get it up and running as fast as we can,” she said.