CUMBERLAND — A rosy picture of Gem Utilities’ finances was painted two years ago when the town of Cumberland bought the small, private utility. Now, town officials have a 60 percent rate hike on the table that is needed, they say, because Gem is in financial trouble.
As a result, customers are having a hard time trusting what they are being told.
Still, town officials say they are listening to complaints and seeking ways to reduce the impact on customers.
It’s been a month since dozens of residents in Sugar Creek Township balked at the rate increase during a public hearing on the subject. Gem customers are finding that the more questions they ask, the more bewildered they become.