Keeping a watchful eye: 911 dispatcher John Collins keeps an eye on multiple screens at the Hancock County Emergency Operations Center. A proposed $600,000 upgrade to the computer-aided dispatch system could improve communication among area counties, said EOC director Connie Hoy. (Tom Russo/Daily Reporter)
Improving technology: Hancock County Emergency Operations Center Director Connie Hoy (right) talks to 911 dispatcher Ashley Hamilton. Hoy said a proposed upgrade to the county's CAD system would benefit safety officials and the public. (Tom Russo/Daily Reporter)
GREENFIELD — The Hancock County Emergency Operations Center is eyeing a $600,000 upgrade to its dispatch system.
The current computer-aided dispatch system, or CAD, has been in place since 1990 and serves a variety of functions. Primarily, it helps dispatchers keep track of emergency responders and log calls as they come into the dispatch center.
But the program Hancock County is currently using is outdated, and an upgrade could increase interoperability among area counties, leading to shorter response times and more efficient police work, said EOC director Connie Hoy.