Student help desk puts skills to work

FORTVILLE – The newly implemented Technology Help Desk at Mt. Vernon High School is by the students and for the students. Since every student now carries a school-issued Chromebook, a need for technical help soon became evident, according to a press release. Students who man the desk help fix Chromebooks for their classmates and prepare new Chromebooks for distribution. Some of the issues faced by students include broken screens, problems with Wi-Fi cards and installing batteries. The tech students are also able to help students with their individual accounts for the programs they use in their classroom.

In a partnership with Jobs for America’s Graduates, high school students are able to acquire job skills that will help them prepare to enter the work field after high school. Students who work at the help desk get hands-on experience in working with technology.

Greg Rollo, Director of Technology for the Mt. Vernon Community School System, applauds the program. Being able to help people with technology problems is an important skill that they will be able to use for the future, he said.

“The students have been a great addition to assisting staff and students with their Chromebook problems,” said Rollo.

The experience has already paid off for Mt. Vernon graduate Eddie Goodman. Through the opportunity, Goodman was hired to work full-time for the Mt. Vernon Community School Corporation technology department in the summer.